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Success in system administration isn’t just about knowing where to click—it’s about growing into a trusted strategic partner. Whether you’re brand new to iCIMS or leading TA tech initiatives, SAI supports your growth at every stage of the journey.
You’re focused on execution—creating reports, managing workflows, and getting comfortable in the system. As you begin solving real problems, SAI helps you move faster with beginner-friendly courses, certification guidance, and practical troubleshooting tips. Join our Free Friday calls to connect with peers and get answers in real time. You’re no longer guessing—you’re building confidence and making things work.
You’ve got the basics down and now you’re refining processes, cleaning data, optimizing reports, and improving how your team uses the system. SAI’s small-group Office Hours and iCIMS discussion board help you make smarter decisions, backed by real-world insights. Free Friday calls keep you in the loop on emerging best practices and creative problem-solving. You’re trusted to see what’s working, what’s not, and how to fix it.
You’re advising TA leaders, shaping system strategy, and guiding vendor selection decisions. You’re building dashboards that uncover strategic insights—not just metrics—and using data to influence talent outcomes. With SAI’s frameworks, weekly Strategic Office Hours, and searchable member directory, you’ll strengthen your consultative skills and become a trusted advisor at the intersection of tech and talent.
SAI isn’t just another learning platform—it’s a live, working community where system admins come together to solve real problems, grow their impact, and support each other in navigating the messy middle of talent tech.
This is the kind of in-depth solutioning you’ll find inside SAI. When Julie raised a challenge around handling work history gaps in iCIMS, fellow admins jumped in with real-world strategies—from optimizing when and where to collect data, to defining what truly constitutes an “applicant” for compliance. What followed was a rich, peer-driven exchange full of nuanced insight and immediately applicable ideas.
Every Friday, we host a free peer-to-peer learning call for iCIMS customers. It’s your chance to connect with other system administrators and get real-world insights—no obligation.
Click below to find the next Free Friday call, RSVP, and create a free profile to join.
Every week, a vibrant group of system admins brings their insight, curiosity, and generosity to our Free Friday calls.
These spotlights celebrate the members who make SAI what it is—people who troubleshoot in real time, share hard-earned lessons, and stay open to learning together.
Get to know the faces behind the knowledge. You just might see yourself here next.
Go behind the scenes with Alex and Jill as they unpack what makes SAI different from the average learning community. From the beginning, this space was designed to offer not just content, but context—peer support, shared wins, and meaningful conversation. In this clip, you’ll hear the philosophy behind Free Friday Calls and how SAI empowers system admins to grow from task executors to strategic partners.
How do you stay relevant when your job could be automated tomorrow? This question became deeply personal for me in 2019, when a single staff meeting turned into a career wake-up call. What started as a challenge to rethink my role as an iCIMS system administrator evolved into a mission to help others do the same. This article shares the origin story of System Admin Insights (SAI)—a community born from urgency, built for transformation, and committed to preparing HR operations professionals for the future of work.
In one recent post-show wrap-up, members shared fast, actionable takeaways—from new ways to use dynamic filtering, to managing offer templates with permission settings, to using an API to push parsed form data into iCIMS job records. A first-time attendee remarked how simply listening in revealed shared challenges and unexpected solutions. Equal parts insightful and fun—complete with a surprise theme song moment that reminded everyone why community matters.
Get the audio version of recent Free Friday Calls wherever you listen to podcasts—no login required.
Members can suggest future topics, lead huddles on specific themes, and get their questions featured first in live calls.
It’s more than a discussion board. It’s a hub of users and administrators of all levels who want to share information and ideas. The paid, opt-in premium tiers are worth every dollar. Between the weekly calls, helpful discussion boards, brainstorming with people across industries, and office hours, it’s the best value in town.
— Greg Mendez, New York University
“SAI has provided a space to ask questions (some simple, some more complex) and to hear what others do to navigate similar situations, or simply to know that others grapple with similar challenges or pain points. I appreciate the non-judgmental crowd-sourced knowledge that we get to share with one another and learn from one another. “
— Molly Donovan, Tallahassee Memorial HelathCare
“One unexpected way this community has helped me is by teaching me things I didn’t know about the system. For example, it introduced me to conditional field logic, which has been a game-changer for process improvement and keeping our data clean. It’s not just about solving problems – it’s about discovering new features and techniques I hadn’t even considered.”
— Alyssa Olenick, Tower Health
System administration doesn’t have to be a solo journey. That’s why we created SAI — a space built for you. Whether you’re learning the ropes, leveling up your expertise, or leading system strategy, you’ll find real connection here.
Individual
Solo Practitioners
$2,000
/ year
Or quarterly for $600
Perfect for independent system administrators who want access to expert guidance, learning, and peer connection.
Your membership includes:
Most Popular!
Corporate
1:1 Coaching and Team Access
$10,000
/ year
Or quarterly for $3,000
Includes everything in Individual, plus hands-on support for scaling impact across your team.
Corporate members also receive:
Strategic
Ultimate Success Blueprint
Custom pricing
Varies by company size
A high-touch partnership designed for organizations ready to fully leverage their iCIMS investment.
Includes everything in Corporate, plus:
Availability is limited. This tier is reserved for organizations seeking hands-on strategic partnership.
Jessica Smith
I’ve been a part of this community for years and I can’t recommend System Admin Insights enough! Incredible value from weekly consulting hours, to product deep dives, special guests with subject matter expertise, and timely feedback and responses from a community of people who “get it.”
Jessica Smith
I’ve been a part of this community for years and I can’t recommend System Admin Insights enough! Incredible value from weekly consulting hours, to product deep dives, special guests with subject matter expertise, and timely feedback and responses from a community of people who “get it.” Also, I always appreciate the integrity of SAI employees and members. I never feel like I’m being sold or pushed, and I can count on thoughtful input and discussions.
Amy Williams
I really enjoy the Friday SAI calls. Whether I’m asking questions or just listening in, I always walk away with something valuable. It’s consistently an informative and worthwhile way to wrap up the week.
Amy Williams
Amy Williams
I’ve had the pleasure of connecting with several of the IRD consultants, and each interaction has been outstanding. They’re always eager to help—whether it’s coming up with creative solutions to my questions or walking me through process-related topics on the iCIMS platform.
Amy Williams
I’ve had the pleasure of connecting with several of the IRD consultants, and each interaction has been outstanding. They’re always eager to help—whether it’s coming up with creative solutions to my questions or walking me through process-related topics on the iCIMS platform. The IRD team is not only incredibly knowledgeable but also friendly, engaging, and genuinely fun to work with. They’re total rock stars!
I also really enjoy the Friday SAI calls. Whether I’m asking questions or just listening in, I always walk away with something valuable. It’s consistently an informative and worthwhile way to wrap up the week.
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I’ve had a few very helpful interactions with other SPI members about mindset blocks and some great chats with team SPI about strategy
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I’ve had a few very helpful interactions with other SPI members about mindset blocks and some great chats with team SPI about strategy. I’ve realized that over the past year that my mindset is a major issue and the more I work on it the better my business becomes, so I always go to the SPI Community when I need to talk through mindset issues.
Nicole Mullikin
I engaged Alex’s services to support the development of critical system enhancements that were on our annual roadmap.
To sum up his work, Alex knocked it out of the park.
Nicole Mullikin
I engaged Alex’s iCIMS technical services to support the development of critical system enhancements that were on our annual roadmap.
To sum up his work, Alex knocked it out of the park.
From Day 1, he sought to understand our current configurations (and the historical reasons the system was built that way) before making any changes.
He listened to our needs and integrated feedback from users and teammates along the way. What struck me in particular was his desire and willingness to obtain insights from other system users in spite of being the “expert.”
Alex is highly responsive and on more than one occasion made himself available during non-standard (U.S.) working hours to handle a crisis or provide training to global users at a time that was most convenient for them.
I couldn’t be more pleased with the quality of Alex’s work but also his collegiality and teamwork. He integrated seamlessly into my team and his positive impact was notable within the first few weeks.
I am pleased to have had the opportunity to work with Alex and highly recommend him for anyone looking for a technical expert who truly understands the concept of customer service.
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Hi I’m Andrew aka Consult A Blind Guy. I have been a part of SPI Community for 4 years. I have learned a ton from Pat, guest speakers, and community members. Besides courses, you have access to accelerators, which are group-accountability coursework with weekly meetings.
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I’m talking about accountability meetings, guest speaker webinars, and office hours with Pat, plus more on top of that, you get access to all of the past events, so you have a library of a ton more hours of content for you to watch at your leisure. And before you ask no I’m not being paid for my review. I can tell you wholeheartedly that it is thanks to Pat and the community that I have made it to being a small business owner celebrating 1 year in business as a legally blind solopreneur. The best time to take that leap of faith is right now!!! I know that you will be happy you did immediately after taking that step. Why is that you ask, I did it and let me tell you it was a rush and now there is only forward to better success. Come join me in the community with Pat and Team SPI.
Greg Mendez
It’s more than a discussion board. It’s a hub of users and administrators of all levels who want to share information and ideas. The paid, opt-in premium tiers are worth every dollar. Between the weekly calls, helpful discussion boards, brainstorming with people across industries, and office hours, it’s the best value in town.
Greg Mendez
Jennifer Baldwin
Kaitlyn has been a true success partner! She responds quickly and thoroughly to my inquiries and has the ability to predict the next question I’ll pose.
Her attention to detail is refreshing and I love her ability to manage us and keep a status on our requests. Our meetings are productive and efficient and she ties it all up with a bow.
Jennifer Baldwin
Angela Biehl
System Admin Insights is an invaluable resource for anyone looking to deepen their understanding of the iCIMS platform and its myriad configuration options. This community stands out for its vibrant network of admins who leverage the system in unique and innovative ways, offering a wealth of knowledge on various platform settings, configurations, integrations, and resources.
Angela Biehl
System Admin Insights is an invaluable resource for anyone looking to deepen their understanding of the iCIMS platform and its myriad configuration options. This community stands out for its vibrant network of admins who leverage the system in unique and innovative ways, offering a wealth of knowledge on various platform settings, configurations, integrations, and resources.
One of the standout features is the ability to quickly find answers through prior troubleshooting posts, making it easier to resolve issues efficiently. Additionally, the platform fosters a strong sense of community, allowing you to build your network of iCIMS gurus and share insights. The weekly calls are a great place to start as well as the iCIMS office hours to leverage the expertise of the IRD team. Additionally, the ability to validate third-party vendors with insights from other customers adds tremendous value.
SAI Individual Membership
For solo practitioners | $2K/year
Get your company to sponsor you
For solo system admins ready to sharpen their skills, solve real problems faster, and stay connected.
Daily Office Hours with IRD consultants
Access to peer network and member directory
Consultant-moderated discussions
SHRM credit-eligible content
Career Center access + AI-powered support tools
1 named user license
SAI Corporate Access
For teams, with 1:1 coaching | $10K/year
Reach out—we’ll walk you through what to expect
For iCIMS customers who want 1:1 coaching, strategic guidance, and full team enablement.
Dedicated 1:1 consulting sessions with an IRD expert
iCIMS contract review + optimization insights
Candidate experience analysis
Quarterly strategy sessions and Success Blueprint delivery
