Showcase Your Product to the People Who Make It Work
At System Admin Insights, we offer something vendors can’t find anywhere else: direct access to the HR tech power users who actually make your tools work. Our Product Deep Dives are not your average demo. These are no-fluff, highly technical walkthroughs designed by and for HR system administrators—the people responsible for integration, configuration, data privacy, and real-world adoption.
Unlike traditional demos pitched to decision-makers, Product Deep Dives are built for the folks behind the scenes—tech-savvy pros who recognize true value, ask the hard questions, and champion the right tools internally once they see the impact.
We offer three ways to participate—each designed to showcase your product to an audience that gets it.
Real talk from real Admins
This is the kind of in-depth solutioning you’ll find inside SAI. When Julie raised a challenge around handling work history gaps in iCIMS, fellow admins jumped in with real-world strategies—from optimizing when and where to collect data, to defining what truly constitutes an “applicant” for compliance. What followed was a rich, peer-driven exchange full of nuanced insight and immediately applicable ideas.
Join a Free Friday call
Every Friday, we host a free peer-to-peer learning call for iCIMS customers. It’s your chance to connect with other system administrators and get real-world insights—no obligation.
Meet the admins who show up
Every week, a vibrant group of system admins brings their insight, curiosity, and generosity to our Free Friday calls.
These spotlights celebrate the members who make SAI what it is—people who troubleshoot in real time, share hard-earned lessons, and stay open to learning together.
Why we built this
Go behind the scenes with Alex and Jill as they unpack what makes SAI different from the average learning community. From the beginning, this space was designed to offer not just content, but context—peer support, shared wins, and meaningful conversation. In this clip, you’ll hear the philosophy behind Free Friday Calls and how SAI empowers system admins to grow from task executors to strategic partners.
More from Alex and Jill on community-building
Read Alex's founding story
How do you stay relevant when much of your job could be automated in the not-so-distant future? This article shares the origin story of SAI—a community born from urgency, built for transformation, and committed to preparing HR operations professionals for the future of work.
What we learned
In one recent post-show wrap-up, members shared fast, actionable takeaways—from new ways to use dynamic filtering, to managing offer templates with permission settings, to using an API to push parsed form data into iCIMS job records. A first-time attendee remarked how simply listening in revealed shared challenges and unexpected solutions. Equal parts insightful and fun—complete with a surprise theme song moment that reminded everyone why community matters.
Listen to past calls on Spotify
Get the audio version of recent Free Friday Calls—available on all major podcast platforms, no login required.
Watch the full What We Learned playlist
Explore the full What We Learned playlist to hear how real iCIMS system admins tackle challenges, share quick wins, and uncover hidden features together.
Discover your iCIMS ROI
Discover what you can do differently to maximize your investment
Working with IRD
Amy Williams
Garmin
I’ve had the pleasure of connecting with several of the IRD consultants, and each interaction has been outstanding. They’re always eager to help—whether it’s coming up with creative solutions to my questions or walking me through process-related topics on the iCIMS platform.
Amy Williams
Garmin
I’ve had the pleasure of connecting with several of the IRD consultants, and each interaction has been outstanding. They’re always eager to help—whether it’s coming up with creative solutions to my questions or walking me through process-related topics on the iCIMS platform. The IRD team is not only incredibly knowledgeable but also friendly, engaging, and genuinely fun to work with. They’re total rock stars!
I also really enjoy the Friday SAI calls. Whether I’m asking questions or just listening in, I always walk away with something valuable. It’s consistently an informative and worthwhile way to wrap up the week.
Nicole Mullikin
Align Technology
I engaged Alex’s services to support the development of critical system enhancements that were on our annual roadmap.
To sum up his work, Alex knocked it out of the park.
Nicole Mullikin
Align Technology
I engaged Alex’s iCIMS technical services to support the development of critical system enhancements that were on our annual roadmap.
To sum up his work, Alex knocked it out of the park.
From Day 1, he sought to understand our current configurations (and the historical reasons the system was built that way) before making any changes.
He listened to our needs and integrated feedback from users and teammates along the way. What struck me in particular was his desire and willingness to obtain insights from other system users in spite of being the “expert.”
Alex is highly responsive and on more than one occasion made himself available during non-standard (U.S.) working hours to handle a crisis or provide training to global users at a time that was most convenient for them.
I couldn’t be more pleased with the quality of Alex’s work but also his collegiality and teamwork. He integrated seamlessly into my team and his positive impact was notable within the first few weeks.
I am pleased to have had the opportunity to work with Alex and highly recommend him for anyone looking for a technical expert who truly understands the concept of customer service.
Jennifer Baldwin
BerryDunn
Kaitlyn has been a true success partner! She responds quickly and thoroughly to my inquiries and has the ability to predict the next question I’ll pose.
Her attention to detail is refreshing and I love her ability to manage us and keep a status on our requests. Our meetings are productive and efficient and she ties it all up with a bow.
Jennifer Baldwin
BerryDunn
Nicole Williams
ConGlobal
Paul has been an invaluable partner to our organization as we improve our iCIMS system.
His technical skillset is (of course) strong, but his responsiveness and accessibility is what makes his partnership as successful as it is!
He truly is a partner in the trenches by your side!
Nicole Williams
ConGlobal
Molly Donovan
Tallahassee Memorial HealthCare
Alex’s depth of knowledge was incredibly helpful as I shared goals for our Dashboard creation/optimization project.
He was encouraging, supportive, and inquisitive so we were able to cover a lot of ground in the four intensive sessions.
Molly Donovan
Tallahassee Memorial HealthCare
Alex’s depth of knowledge was incredibly helpful as I shared goals for our Dashboard creation/optimization project.
He was encouraging, supportive, and inquisitive so we were able to cover a lot of ground in the four intensive sessions.
I never felt out of my league working alongside Alex, and my comfort level with the system grew leaps & bounds. Alex was patient with me, persistent with the system, and innovative with his solutions and suggestions.
Kristin Seeger
Kreischer Miller
Alex has been one heck of a great resource for us! He has an amazing understanding of how best to utilize the iCIMS system.
I can’t say enough how much I appreciate the community that Alex has created with his Office Hours for iCIMS clients!
Thank you for all you do and share with us!
Kristin Seeger
Kreischer Miller
Bashty Teague
United Site Services
Kaitlyn did a great job re-working our system configuration in iCIMS.
She provided helpful consultation and executed the system changes.
Our reports would not be accurate or possible without her.
Bashty Teague
United Site Services
Amy Zhang
UNFCU
I really appreciated the 1:1 support since IRD was able to address my needs directly and efficiently.
This approach is quite effective when there are clear/specific needs.
Amy Zhang
UNFCU
I really appreciated the 1:1 support since IRD was able to address my needs directly and efficiently.
This approach is quite effective when there are clear/specific needs.
I appreciated that IRD modeled the steps for me in the first two sessions and then allowed me to “drive” the remaining two sessions.
The follow up notes after our first session are also great resources that I will most likely refer back to as I continue to work in the platform. Your deep understanding of iCIMS was impressive (“rcf3048”) and as a result, you asked very good questions during our sessions, forcing me to think differently about what I am trying to achieve.
I had very limited understanding of reporting so much has improved after the sessions, e.g., better understanding of job vs. recruiting workflow reports. Through our engagement, IRD helped me to build out reports for: EEO (Race/Gender), Internal Candidates, Source and Recruiting workflow. Grouping is still challenging but that’s just something I’ll need to continue to practice.
Creating dashboards was my primary need for this engagement. I understand better the relationship between reporting and dashboards and feel confident that I can create my own dashboards as needs arise. I also learned about the different types of dashboards that would be most effective, e.g. factoid, search preview, etc.
Karen Smitheran
iCIMS
I worked with Alex on an iCIMS implementation. Alex was the consultant on the client side of the project. He was an incredible partner to iCIMS.
Karen Smitheran
iCIMS
I worked with Alex on an iCIMS implementation. Alex was the consultant on the client side of the project. He was an incredible partner to iCIMS.
Alex has extensive technical knowledge of the iCIMS Talent Cloud Platform.
He was instrumental in assisting with creative ideas and solutions to meet the customer needs.
Alex developed and created extensive dashboards for the customer which were instrumental in their success of the project.
He supported the customer during testing and training roll out and was also critical during post go-live support fielding technical questions and providing excellent customer support.
Alex was a pleasure to work with and has excellent follow through on action items.
Any iCIMS customer would be fortunate to hire Alex as a consultant on their iCIMS project.
System Admin Insights Newsletter
Real-world lessons from the people who make iCIMS work on the client side. Each week, we share insights from system administrators, consultants, and tech leads navigating the realities of iCIMS optimization.
Impact by the numbers
Proud iCIMS Partner and Award Winner
