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Managed HR Systems

We run your system like it's our own, so you can focus on what matters.

Choose the level of support that fits your organization, from ongoing expert guidance to fractional admin services for hands-on system management.

Discuss your support optionsSee the two ways to engage

A powerhouse team to operate and optimize your HR technology

Not every team needs full-service administration, but every team needs reliable expertise.

Whether you're looking for strategic direction or hands-on execution, we meet you where you are, and grow with you.

With ongoing support and fractional admin services, you get:

  • Expert support without hiring full-time
  • Continuous optimization, not just maintenance
  • A partner who understands both recruiting operations and the technology underneath

We help you stay focused on hiring outcomes while we handle the system underneath.

In practice

What ongoing administration can include

The day-to-day work we take on, so your system keeps running smoothly while your team focuses on hiring.

Administration

Focus on the strategy, not the software.

  • Temporary administration
  • Account-team support
  • Contract review
What this covers
Temporary administration
When your system administrator is on leave or you are between hires, our remote administrators keep your system running.
Account-team support
We support your conversations with your vendor's account team.
Contract review
We review your contract and advise on module utilization and a path for adopting additional modules and third-party software.

Support

Stop spending your time troubleshooting workflows or chasing down system issues.

  • Vendor support tickets
  • Troubleshooting
  • IT engagement
What this covers
Vendor support tickets
We submit and follow up on support tickets with your vendor on your behalf.
Troubleshooting
We troubleshoot and resolve technical issues in your system to keep disruption to a minimum.
IT engagement
We work with your IT team on system functionality and integrations.

Configuration

Your HR technology evolves constantly. So should your system.

  • Fine-tune workflows for speed, compliance, and candidate experience
  • Stay current on platform changes and new features
  • Smarter configuration approaches as your hiring needs evolve

Reporting

You can't improve what you can't see.

  • Reporting requests
  • Dashboard updates
  • Visibility into time-to-fill, recruiter productivity, and system usage
  • Clean, defensible reporting for leadership conversations
  • ROI models that support budget decisions
What this covers
Reporting requests
We fulfil reporting requests, so you have the data and insight you need for decisions.
Dashboard updates
We update your existing dashboards: adding reports, updating column headers and other usability adjustments.

Optimization

In our experience, many teams use only part of what their system can already do. We help unlock the rest.

  • Clean up your data, enhance reporting, and eliminate manual work
  • Identify automation opportunities that actually save time
  • Best practices from real administrators

Ongoing administration keeps your system running well. When a deeper assessment and redesign is needed, we will recommend a separate optimization project.

How it works

How the ongoing engagement works

With IRD, you can engage in two ways.

  • Expert guidance

    Ongoing Support

    Optimization guidance and live access to experienced practitioners.

    When it fits

    Your team runs the system day to day and needs reliable expertise and strategic direction, without hiring full-time.

    Discuss Ongoing Support

  • Hands-on system management

    Fractional Admin Services

    Dedicated operational ownership of your system, with hands-on system management.

    When it fits

    You need hands-on execution, or your system administrator is on leave or you are between hires.

    Discuss Fractional Admin Services

  • Regular check-ins

    Stay informed and aligned through scheduled check-in calls with your IRD consultant.

  • Proactive updates

    We proactively guide updates so your system doesn't drift, and your team doesn't get stuck reacting.

  • Continuous improvement

    This isn't one-time optimization. It's continuous improvement.

Proof and reading

Client stories and resources

All resources

Planning an ATS transition?

Migration Readiness helps you bring your data, reporting, and processes with you when you change applicant tracking systems.

Explore Migration Readiness

For ICIMS customers

The ICIMS Maturity Assessment is a self-assessment app for ICIMS customers.

Run the ICIMS Maturity Assessment

Focus on hiring. We'll handle the system.

Tell us about your environment and the support you need, and we'll suggest where to start.

Talk to usSee all services