Services
Implementations & Integrations
Launch with confidence, and keep improving long after go-live.
Implementation is just the beginning. We design systems that evolve.
A smarter way to implement and optimize
Most implementations focus on getting live. We focus on getting it right, and keeping it right.
Whether you're implementing a system for the first time or rebuilding an underperforming environment, we give you more than project delivery. We give you operational continuity.
We bring:
- Collaborative, full-stack system administration
- Practical expertise across TA, IT, Ops, and leadership workflows
- Clear ownership of configuration decisions
- Momentum through structured milestones and visible progress
You get a production-ready system, plus a path forward.
In practice
What implementation support can include
Hands-on help that gets you to a confident go-live, and keeps things moving afterwards.
Phase 1
Design
We don't implement features in isolation. We design integrated systems.
- Custom workflows, automation, and reporting aligned to how your teams actually work
- Centralized candidate communication to reduce recruiter friction
- Clean, scalable foundations that support growth and future integrations
- Embedded in your team
What this covers
- Embedded in your team
- Consultants who work closely with your team to understand your culture and business needs, not only industry best practice.
Phase 2
Configure
- An extra pair of hands
- Dashboard customization
What this covers
- An extra pair of hands
- We take on major configuration work so your team has time for training, validation and process decisions.
- Dashboard customization
- A dashboard configuration for each login group, so every user can see their tasks.
Phase 3
Validate and train
- Process validation
- Custom training
- Custom documentation
- Documentation that preserves institutional knowledge
What this covers
- Process validation
- We work closely with your team to validate the system and make adjustments, so critical issues are addressed before go-live.
- Custom training
- Training that builds on the vendor's curriculum, user acceptance training for recruiters and hiring managers, and support for the people who will train others.
- Custom documentation
- Closed-captioned videos, written guides, in-platform training materials and a visual process map of your workflows, notifications and integrations.
Phase 4
Go-live
Launching a new system isn't just about turning it on. It's about ensuring it delivers value over time.
- Reduce the risk of costly rework by getting the foundations right
- Reach operational maturity faster with clear milestones
- Draw on best practices from real-world environments
Phase 5
Support and improve
After go-live, post-launch support continues as part of your engagement.
- Post go-live support
- Move into continued optimization, not reactive support
- Peer learning
What this covers
- Post go-live support
- System changes, new reports, dashboard updates and escalations to the vendor's support team as requests come in after launch.
- Peer learning
- Your administrators can learn alongside peers in System Admin Insights (SAI), the free practitioner community.
Everything is built with sustainability in mind. This is how implementations turn into ROI.
How it works
Two ways to start
Planning an implementation, a rebuild or a stalled go-live? The phases are the same; the starting point is yours.
A first implementation
New Implementation
We design your system's foundation with real administrators involved from day one, and keep improving it after go-live.
Discuss an implementationWhen it fits
You're implementing a system for the first time.
An underperforming environment
Rebuild
We get the foundations right, with clear ownership of configuration decisions, so you avoid costly rework.
Discuss a rebuildWhen it fits
You're rebuilding an underperforming environment, or a go-live has stalled.
Replacing your applicant tracking system?
Migration Readiness helps you bring your data, reporting, and processes with you, alongside your implementation partner.
Proof and reading
Client stories and resources
Service
ICIMS training and documentation
Custom ICIMS training and user-guide creation that helps teams actually adopt their system.
Client story
Case Study: Ardent Health Services
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Why Most Implementations Fail Before They Begin
The success of an ICIMS implementation often hinges on the groundwork done before kickoff. Mapping current processes, surfacing hidden workarounds, and gathering honest…
Let's build your system right
Planning an implementation, a rebuild or a stalled go-live? Tell us where you are and we'll map the next steps.