Managed Services
Introducing IRD’s Comprehensive System Administration Services for iCIMS Customers
At IRD, we understand the critical role that your iCIMS system plays in your organization’s success. Whether you’re facing a planned leave of absence for your System Administrator or looking to offload the ongoing responsibility of system administration, our expert team is here to provide the support you need.
Our System Administration package is designed to ensure the smooth operation of your iCIMS platform, allowing you to focus on your core business objectives. With our dedicated support, you can rest assured that your system is in capable hands.
Key Features of Our System Administration Services:
- Weekly Check-ins: Stay informed and aligned with weekly 30-minute check-in calls with your dedicated IRD consultant.
- HelpDesk Ticket Submission: Let us handle the submission of iCIMS HelpDesk tickets on your behalf, ensuring prompt attention to your support requests.
- Reporting Fulfillment: Our team will fulfill your reporting requests, providing you with the data and insights necessary for effective decision-making.
- IT Engagement: We will engage with your IT team, offering guidance on system functionality and integrations to ensure seamless operation of your iCIMS platform.
- iCIMS Dashboard Updates: We will make updates to your existing iCIMS dashboards, including adding individual reports, updating column headers, and making other adjustments to enhance usability.
- Troubleshooting: Our experts will troubleshoot and resolve any technical issues that arise within your iCIMS platform, minimizing disruptions and ensuring smooth operation.
- Dedicated Client Portal: Access important information easily through your dedicated client portal, where project plans and reference materials will be stored and shared.
- Account Team Support: We will support your conversations with the iCIMS account team, providing guidance and expertise to ensure effective communication and collaboration.
- iCIMS Contract Review: As part of our service, we will review your iCIMS contract, offering advice on module utilization and suggesting a path forward for adopting additional modules and third-party software.
Temporary System Administration Services:
In situations where your System Administrator is going on a planned leave of absence or you need someone to fill in the gaps while you find a replacement, our remote System Administrators are here to help. Our mid-career professionals are hard-working, self-motivated, and able to exercise professional discretion. They will quickly learn your internal processes and keep your iCIMS system running smoothly during the transition period.
Please note that while System Administration provides ongoing support, it should not be considered a substitute for a comprehensive System Optimization project. If a more extensive assessment and enhancement of your iCIMS system is required, our team will recommend a separate System Optimization project to maximize functionality, efficiency, and alignment with your business goals.
Choose IRD for reliable, expert support in managing your iCIMS system. Contact us today to learn more about our System Administration services and how we can help your organization succeed.
